Straight Talk to Success - Create a "WOW"
Create a WOW Customer Experience!
We hear phrases such as: "customer service", "customer experience" and "customer care". Aren't they the same thing? Companies that put the customer at the heart of their business and create a strong customer experience are more profitable than their competitors.
86% of customers are willing to spend more on products and services for a great customer experience. And, companies who take the time to map the customer journey see a 54% greater return on their marketing investment. What kind of customer experience do you create?
You will learn:
- The difference between customer service, customer care, and customer experience.
- The look and feel of great customer service.
- How to create a customer experience for your business that is positive.
- Learn how to map the 3 stages of the customer journey for your business - and how to improve it!
Straight Talk to Success? is an exciting new, interactive business strategy, tactics, and leadership development workshop series offered to Fife Milton Chamber of Commerce members throughout 2019-2020.
Attend workshops every other month and get access to tools and resources that will help you to grow your business and navigate change and challenge with greater confidence, less stress, and overwhelm.
Each workshop will address the needs and interests of businesses at different stages of operations, self- and people-leadership skills. Join your Chamber peers and learn how to create and maintain a business that succeeds.
If you've ever thought of teaming up with a business and leadership advisor, someone who can show you the ropes, save you time and money, help you understand how to manage your team, how to be more productive, how to gain greater control over the success of your business and cut to the heart of what really matters we invite you to attend the Straight Talk to Success? workshop series.
Registration for each workshop is required.
Directory & Community Resource Guide
The FME Chamber exists to be the CATALYST for business growth,
The CONVENER of Leaders & Influencers
and the CHAMPION for a stronger community.