We hear phrases such as: "customer service", "customer experience" and "customer care". Aren't they the same thing? Companies that put the customer at the heart of their business and create a strong customer experience are more profitable than their competitors.
86% of customers are willing to spend more on products and services for a great customer experience. And, companies who take the time to map the customer journey see a 54% greater return on their marketing investment. What kind of customer experience do you create?
You will learn:
Thursday Jan 16, 2020
7:30 AM - 9:00 AM PST
Thursday, Jan 16, 2020
7:30 - 9:00 AM
Puyallup Nissan
101 Valley Ave NW
Puyallup
$15 for FME Chamber Members
$25 for Non-members
Lora Butterfield
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Printed courtesy of www.fmechamber.org – Contact the Fife Milton Edgewood Chamber for more information.
2018 54th AVE E , Fife, WA 98424 – (253) 922-9320 – steve@fmechamber.org